Every activity carried out within your organization is part of a process within a process group that could relate to production, marketing, pre-sales etc. With time process changes occur, they could be minor changes or major depending on the drivers. These changes are usually driven by new business demands or new technology implementation, yet not all the time does the change get reflected in the standard operating procedures (SOP) or the polices and procedures (P&P). As little changes accumulate over time what happens is the practice does not match the process documentation. In addition as changes happen not always a complete review of a process is carried out and rredundant activities may still be practiced. ETA consultants can help your organization utilizing process improvement techniques: Lean Six Sigma, Kaizen techniques to overcome these problems with the following services:
1.Process review assessment and documentation.